Q: What is an xpate portal?
A: The portal serves as the infrastructure for your pleasant usage of the product created by xpate. Logging into the portal allows you to access your payment account, view balances, make payments, and manage your sales.
Q: What are my login credentials for the xpate portal?
A: To log in to xpate.portal.com, use the email address you provided during registration and the password you set after receiving the OTP in your welcome letter. If you forget your password, click the Forgot password link on the login page and follow the instructions to reset it.
Q: How can I change my password?
A: To change your password, access the Settings section of the main menu on the portal and follow the on-screen instructions.
Q: What will I be able to see in the xpate portal?
A: In the xpate portal, you can view your payment accounts, sales feed, available balance, transaction and payment history. You can also download statements, reports, and use the chat feature to contact our support team.
Q: How can I make payments using my payment account?
A: After logging into the portal, click on the Pay button on the main screen or in the Transaction section, and complete the required information. Don’t forget to choose the source currency.
Q: I want to share my account details to receive funds, where can I find them?
A: To copy your account details, go to the main screen of the portal. Select the currency for which you need the account information. Click on the Acc Info button and then on the Copy Information button located in the expanded section with your account details.
Q: How can I download the transaction statement from the portal?
A: To download a statement from the portal, click the Statement button in the main menu or in the Transaction section, and then select the desired time period manually or from our quick picks. Don’t forget to choose the currency.
Q: Can I contact support through the chat in the portal?
A: Yes, you can contact our support team through the chat in the portal - just click on the chat icon in the lower right corner of the page. Our support team is available to help you with any questions or issues you may have.
Q: Is my transaction history and payment history secure in the portal?
A: Yes, your transaction history and payment history are secure in the portal. We use advanced security measures to protect your data and ensure that your information is kept safe and confidential.
Q: What should I do if I have an issue with my xpate portal?
A:If you have an issue with your xpate portal, you can contact our support team through the chat feature within the portal. Our team will be happy to assist you and help resolve any issues you may have.